Welcome to the 3rd Annual Telecoms Churn Management and Customer Retention Conference 2007
Wednesday 3rd and Thursday 4th October 2007, London, UK

With competition for customer acquisition and retention becoming ever more apparent, it is critical that operators and service providers are able to meet the customers demands and requirement on every level from product availability and provisioning to customer care.

Telecoms Churn Management and Customer Retention will deliver insight into:

• Patterns of Churn in with in the Newly converged Fixed Mobile Networks
• Detailed customer profiling
• The importance of understanding customer perceptions of pricing, products & services
• How to increase ARPU - building you High value customer base
• Making the most effective use of agent resources /skills and distribution
• Reviewing revenue protection strategies – retention or acquisition is key?

Last year’s event attracted an intimate and select audience from across Europe.This year, hear from high-level speakers and discover how to protect your revenue streams, whilst meeting and networking with leaders and innovators within CRM and Customer Loyalty.



The two conferences will run independently but will share the
same venue offering delegates unique networking opportunities.

Join us in London in 2007 and discover how to structure and implement practical approaches to reduce churn and increase ARPU.